The Relationship between Business Intelligence and Analytics Use and Organizational Absorptive Capacity: Applying the DeLone & Mclean Information Systems Success Model
Business intelligence and analytics use, DeLone and McLean IS success model, absorptive capacity, knowledge creation
Building on the DeLone and McLean Information Systems (IS) success model and the knowledge-based theory of absorptive capacity, this paper examines the role of the business intelligence and analytics (BI&A) use for enhancing a firm’s absorptive capacity for knowledge creation. We collected survey data from an online and mail-delivered survey questionnaire with 97 respondents at the organizational level in the Slovenian medium- and large-sized firms from several industries. The results from the partial least squares SEM showed that the BI&A use relates significantly to absorptive capacity enhancement, thus fostering knowledge creation. Moreover, information quality and system quality are positively linked with BI&A use at the organizational level.
Božič, K., & Dimovski, V. (2020). The Relationship between Business Intelligence and Analytics Use and Organizational Absorptive Capacity: Applying the DeLone & Mclean Information Systems Success Model. Economic and Business Review, 22(2). https://doi.org/10.15458/ebr99